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Hall of Fame Found some excellent service from a retailer that you want to share with the rest? Write it here

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  #1  
Old 03-11-16, 20:25
Replicant Replicant is offline
Expert XT-Moto

 
Join Date: Oct 2014
Location: Sussex
Posts: 101
Replicant is on a distinguished road
Kriega

I bought a 2nd hand R25 backpack which had a broken buckle.

I decided to email Kriega to ask how much it would be to fix this. I didn't hear anything for almost a week and just as I thought I might be out of luck I had a reply.
They apologised for the delay and told me to send the bag to them and they would fix it for free. Wow, Great I thought.

Sent the backpack off to them Saturday and I have just received it back today all fixed and in less than a week.

Yes their bags are expensive but the quality is fantastic and their customer service is superb.

I cannot praise them enough.
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Bike: 2008 XT660Z Tenere with various bits and bobs added or subtracted
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  #2  
Old 03-11-16, 20:51
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greatescape greatescape is offline
XT-Moto SuperStar

 
Join Date: Aug 2014
Location: chichester
Posts: 1,985
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It's certainly great kit....and that is excellent customer service! Steve
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